Shipping + Policies

SHIPPING

Thaleia is based in Toronto, Ontario and we ship all orders with Canada Post using tracked shipping.

Most pieces are shipped out within 2-3 business days.

Made to order pieces have a turn around time of roughly 2-3 weeks. 

We currently ship to Canada, USA, Australia, New Zealand, UK, the EU, Japan & Hong Kong. We are adding new countries to this list regularly. Please get in touch if you would like to place an order but your country is not listed. We may still be able to ship to you!

Shipping rates:

Canada: Calculated at checkout or FREE on orders over $350 CAD
USA: ((TEMPORARILY PAUSED))
Australia: $25 CAD
New Zealand: $25 CAD
UK: $20 CAD
EU: $20 CAD
Japan: Calculated at checkout
Hong Kong: Calculated at checkout

SHOP POLICIES

As soon as an order is placed it is processed in our system and therefore cannot be cancelled or refunded. If you are unsure about something please reach out via the Contact page or by emailing thaleiajewelry@gmail.com. You can also reach out on instagram @thaleiabytala.

We do not accept returns or exchanges but if you have any issues with your order please reach out.

Buyers are responsible for any customs and import taxes that may apply. 

Thaleia is not responsible for items once they are shipped out.