Shipping + Policies

SHIPPING

October 22nd 2025 to December 22nd 2025 update: All orders are currently being shipped from Los Angeles, California using USPS.

We are currently shipping to USA, Canada, Australia, New Zealand, the UK & Japan. 
Please get in touch if you would like to place an order but your country is not listed. We may still be able to ship to you!

Most orders are shipped out within 1-3 business days.

Made to order pieces have a turn around time of roughly 3-4 weeks. 

SHIPPING RATES

USA: Free
CANADA: $15 CAD or FREE on orders over $350 CAD
AUSTRALIA: $25 CAD
NEW ZEALAND: $25 CAD
UK: $25 CAD
JAPAN: Calculated at checkout

All shipping comes with tracking.

SHOP POLICIES

As soon as an order is placed it is processed in our system and therefore cannot be cancelled or refunded. If you are unsure about something please reach out via the Contact page or by emailing thaleiajewelry@gmail.com. You can also reach out on instagram @thaleiabytala.

We do not accept returns or exchanges but if you have any issues with your order please reach out.

Buyers are responsible for any customs and import taxes that may apply. 

Thaleia is not responsible for items once they are shipped out.