Policies + Shipping


As soon as an order is placed it is processed in our system and therefore cannot be cancelled or refunded. If you are unsure about something please reach out via Instagram DMs or email us at

We do not accept returns or exchanges at this time, but if you have any issues with your order please contact us. 

Thaleia Jewelry is not responsible for items once they are shipped out.


All orders are shipped out using Canada Post.

We currently ship to Canada, USA, Australia, UK, EU and New Zealand. 

Shipping rates are calculated automatically at checkout with the exception of Australia. We offer a flat rate of $25 for tracked shipping to Australia to help keep rates low.

Due to Covid-19, shipping timeframes are not guaranteed.

Only tracked international shipping is currently offered to ensure your packages arrive safely however you may contact us if you would like to opt for non tracked economy international shipping. 


Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.