Shipping + Policies

SHIPPING

Thaleia is based in Toronto, Ontario and we ship all orders using tracked shipping.

((UPDATES DUE TO CANADA POST STRIKE)) - unfortunately we are only able to ship to USA & Canada at this time. Orders will be shipped out with UPS. Some remote addresses may be excluded. Once the strike is over we will resume shipping to our usual destinations which include Australia, New Zealand, UK, EU and Japan.

Most pieces are shipped out within 2-3 business days.

Made to order pieces have a turn around time of roughly 2-3 weeks. 

RATES:

Canada: $15 CAD or FREE on orders over $350 CAD  
USA: $15 CAD or FREE on orders over $350

SHOP POLICIES

As soon as an order is placed it is processed in our system and therefore cannot be cancelled or refunded. If you are unsure about something please reach out via Instagram DMs or email us at thaleiajewelry@gmail.com

We do not accept returns or exchanges at this time, but if you have any issues with your order please contact us. 

Buyers are responsible for any customs and import taxes that may apply. 

Thaleia is not responsible for items once they are shipped out.